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Privacy Policy

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Effective Date: Dec13, 2023

At Isetta Inn, located at 19W 37TH Street, Savannah, GA 31401, we take your privacy seriously. Whether you're booking a room or browsing our website, we aim to ensure that your personal information is handled with the utmost care and security. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website and services.

1. Information We Collect

We collect personal information from you in several ways:

  • Information you give us: When you make a reservation, request services, or communicate with us, we may collect personal details such as:

    • Name

    • Email address

    • Phone number

    • Address

    • Payment card information

    • Nationality

    • Room preferences or special requests during your stay

  • Information we get from your use of the site: When you browse our website or use our services, we may collect:

    • IP address

    • Browser type

    • Device information

    • Referring/exit pages

    • Cookies (small files that store browsing preferences)

  • Third-party information: If you book through third-party platforms such as online travel agencies, we may receive your personal information through them.

2. How We Use Your Information

We use your information for various purposes, including:

  • Booking and reservation fulfillment: To process and manage your bookings.

  • Communication: To send booking confirmations, pre-arrival information, customer service responses, and post-stay feedback requests.

  • Marketing: With your consent, we may send promotional messages (including SMS) and special offers that may interest you. We may also use your information to show more relevant advertisements.

  • Improvement of services: To enhance user experience, improve our website, and develop new services.

3. Cookies and Tracking Technologies

We use cookies to improve your experience on our website. These small data files are stored on your device to track usage patterns, preferences, and website performance. You can manage cookie preferences in your browser settings.

4. Who We Share Your Information With

We may share your information in the following circumstances:

  • Service providers: We share data with third-party service providers who help us operate the hotel, such as booking platforms and payment processors.

  • Marketing: If applicable, we may share your information with third-party partners for marketing purposes, provided they agree to protect your privacy in line with our policies.

  • Legal and safety: We may disclose your information if required by law or in cases of legal proceedings, or if it is necessary to protect the safety of guests, employees, or the hotel.

SMS Outreach Consent: If you consent to receive SMS updates or marketing, your phone number will not be shared with third parties for their marketing purposes. It will only be used for communication from Isetta Inn.

5. Data Security

We implement a range of security measures to protect your personal data, including encryption, access controls, and secure storage practices. While no method of data transmission is completely secure, we make reasonable efforts to safeguard your information.

6. Your Rights Regarding Your Information

You have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request updates or corrections to your information if it is inaccurate.

  • Deletion: Request the deletion of your personal data, where applicable.

To exercise any of these rights, please contact us using the details below.

7. Contact Information

If you have any questions or concerns regarding your personal information or this Privacy Policy, please reach out to us at:

Isetta Inn
Address: 19W 37TH Street, Savannah, GA 31401
Phone: (912) 499 1992 / (912) 228 0815
Email: isettainnsavannah@gmail.com

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "Effective Date" at the top will be updated.

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